FAQ

Frequently Asked Questions (FAQ)

We’ve answered the most common questions below. If you still need help, feel free to contact our support team — we’re happy to assist.

📦 Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 5–10 business days.

Do you offer international shipping?
Yes, we ship to multiple countries. Shipping times and fees may vary depending on your location.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor delivery in real time.

Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours of placing them. Please contact us as soon as possible.

💪 Products & Equipment

Are your products suitable for beginners?
Yes! Our equipment is designed for all fitness levels — from beginners to advanced athletes.

How much weight can your equipment support?
Weight capacities vary by product. Please check the product description for detailed specifications.

Do your products require assembly?
Some items may require light assembly. Assembly instructions are included with your purchase.

Do you offer warranties?
Yes, many of our products come with a limited warranty. Warranty details are listed on each product page.

🔁 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or refund.

How long do refunds take?
Approved refunds are processed within 5–10 business days, depending on your payment provider.